Hiring & Training

The HR Department of the New Millennium

Four Skills to Compete in the New Hiring Landscape Throughout the last decade it has become painfully apparent that while most CEOs recognize there is a drastic talent optimization problem, they have absolutely no idea how to fix it, nor the time to take it on alone. Most CEOs address people and workforce issues like a hot potato—they want it off ...

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The Cost of Poor Performance

Why Failing to Train your Employees Costs A lot More Than You Think Many people have heard this story, which has become a legend in the training industry… A CEO and department head were having a brief conversation after their monthly strategy meeting, where the main focus was on employee training. The CEO said, “What if we spend all this ...

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The Potential in Credentials

“Regulation is essential to protect society and its members; but regulation need not be accomplished solely by federal, state and local governmental agencies.” This line from Jerald Jacobs’ Certification and Accreditation Law Handbook hints at the power and potential in our industry’s credentialing organization—QualityPro. QualityPro has led the industry for the last 13 years, proving that pest management professionals have the ...

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PestVets

As U.S. Congressman Jeff Miller once said, “The willingness of America’s veterans to sacrifice for our country has earned them our lasting gratitude.” A few patriotic National Pest Management Association members must have had this in mind when they dreamed up PestVets. In late 2014, these NPMA members approached the association’s board about creating a special veteran’s group. They imagined ...

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Managing Generations

How can you successfully manage Baby Boomers, Gen Xers, Millennials and Generation Z? PestWorld talks to three different generations on how they bridge the gap. Ask a group what it’s like to work with a certain gender or race, and the room will fall silent. But ask about working with Gen Xers or Millennials? The air will come alive with ...

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Recruiting 101

When it comes to recruiting potential employees to the pest management industry, Jenni Shook takes a targeted approach. “Unemployment rates are the lowest since 2008 and people have a choice in employers,” said Shook, vice president of human resources for McCloud Services and a frequent presenter on human resources issues at NPMA events. “So they’re looking for the cultures of ...

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Four Less-Obvious Tips to Attract and Retain Top Talent

In today’s job environment, competition for top pest control professionals can be steep. Many companies offer appealing compensation and benefits packages to attract and keep the best candidates. It’s a step in the right direction, but not necessarily enough. To build a strong team of exceptional professionals who will stay with your company for the long-term—instead of leaving within the ...

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What Are Small Business Owners Doing to Grow Their Companies?

What’s the number one challenge facing your business? If you’re like the entrepreneurs surveyed in The National Small Business Association’s 2016 Mid- Year Economic Report, it’s economic uncertainty. Forty-nine percent of the respondents, most of them owners of companies with five or fewer employees, say economic uncertainty is the biggest problem they face. Nor are they expecting relief anytime soon: ...

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Making the Grade: Why Companies Benefit from Annual Performance Reviews

Last year, a number of major companies from Adobe to General Electric announced they were doing away with the annual performance review. Around that same time, new research showed that millennials—who became the largest share of the American workforce in 2015—didn’t like them. It may seem that this annual event is undergoing a slow, spiraling death. Research shows that about ...

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Employee or Independent Contractor: Know the Difference to Protect your Business

Your technicians are a vital part of your pest control operation, so why place a label on them? Carefully identifying whether your technicians are considered independent contractors or full-time employees is actually much more important than you may realize for a variety of legal factors. Health care reform requires applicable employers (ALE) to report to their employees and the IRS ...

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