Technology

Is Your Data at Risk?

A record 1,093 data breaches affected U.S. companies and government agencies in 2016, a 40 percent increase from 2015. While a pest management company owner might not think the company’s data is a target for cybercriminals because credit card or financial information on customers is not stored or because they are small businesses, the reality is that all businesses are ...

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The Magic of Business Automation

Famed science fiction author Arthur C. Clarke once wrote, “Any sufficiently advanced technology is equivalent to magic.” While he likely wasn’t referring to business automation, technological advances have proven to be quite magical for companies across all industries. In fact, studies show that small businesses that invest in technology have a higher chance of success. Perhaps that’s why companies across ...

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Adding Technology to Your Business

If you want to understand how using technology can enhance your pest management company’s operations, you can learn a lot from the experiences of two members of NPMA’s Technology Committee. Adam Witt, president of Pittsburgh-based Witt Pest Management, says his company uses specialized software to improve customer experience. For example, Witt sends out an appointment confirmation with a photo of ...

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Background Checks and Other Issues To Consider When Hiring Drivers for Your Organization

Even for the most experienced driver, avoiding obstacles and driving safely is often a complex and demanding task. Pest professionals spend an inordinate amount of time behind the wheel and must ensure that their technicians, equipment and the general public are safe when their vehicles are on the road. An employer is always responsible for the actions of its employees. ...

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Social Media & Employees: Why you MUST Have a Company Policy in Place

Social media has evolved into a powerful platform that provides people with an outlet to share news and express their opinions freely on a daily basis. If you think about it, I’m sure you can quickly recall rants from friends or viral posts that have shown up in your newsfeeds on all sorts of topics ranging from parenting advice to ...

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Wearable Devices

Smartwatches, augmented reality glasses and more might become more prevalent in the workplace. It wasn’t all that long ago that handheld devices “disrupted” the pest control services world. And yet, they already seem like such an outdated technology. Consider, for instance, the Palm Pilot, which is less than 20 years old. These days, providing a technician with that technology—so revolutionary ...

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Targeted Tech

Want to streamline your business and boost sales? Follow these four smart tech tips. Love it or hate it, technology is essential to the success of virtually every business in this day and age. With the right tech solutions in place, a company can run more efficiently, build customer loyalty and drive sales through the roof. This may explain why ...

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Down with Data Breaches

Protect your business and customer data from cyber thieves Data breach. You’ve probably heard the frightening phrase thousands of times, but if you think it could never happen to your pest management company, think again. As cyber attacks continue to grow more common and increasingly sophisticated, every single business is at risk. In a data breach, critical business information or ...

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Proving Your IPM Service with a Handheld Generated Report

With the adoption of handheld technologies, the documentation coming from a pest management service has changed. Many companies have transitioned from pen and service ticket forms to printed electronic records. Either format can achieve the main goal: to tell the story of your service. Electronic records are becoming the norm, in part because of the ability to search all records ...

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Choosing a Mobile Device

Deciding which mobile device to use in your field force is determined by many factors—and the factors important to one pest management company may be completely different than the factors important to another. OPERATING SYSTEMS The first consideration would be to make sure your tablet and its operating system is compatible with your company’s current or desired field service software, ...

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