QualityPro Unveils New Strategic Plan

The QualityPro Board of Directors is excited to announce the completion of a new strategic plan, focused on a clear vision, mission and set of concise goals that will drive growth in our industry’s certification program for the foreseeable future.  Working under the leadership of QualityPro Chairman, Kevin Burns of Arrow Exterminators, the group of twenty pest professionals from across the country have positioned QualityPro for success by increasing consumer demand for certification and providing enhanced benefits to companies that earn the flagship designation.

“We are extremely proud of the hard work, time commitment and dedication to our industry that the QualityPro Board has demonstrated over the past 6 months. We have studied our program and the needs of the industry in an effort to create a comprehensive program that teaches companies to be professional and helps consumers recognize all that our industry has to offer,” say Burns. “This is evident in our new mission and vision and reinforced through our goals for the coming years.”

“This process, which started in Denver, Colorado in March 2017, has been an exercise in effectiveness,” said David Fisher of Rentokil and QualityPro Vice-Chairman. “We retained Georgia Patrick, a national certification consultant, who helped us understand the potential opportunities for QualityPro and assisted us in charting a path forward that will elevate our program, the only certification specific to pest management providers in our industry.”

In addition to solidifying the goals and next steps, the QualityPro Board also discussed a number of new initiatives that will be rolled out in the coming months. “In looking at the work done by NPMA, our group identified the immediate need for a Public Health Certification,” said Jen McCauley of McCauley Services in Benton, AR and current QualityPro Secretary. “We anticipate launching this program within the next twelve months as a way for companies to demonstrate verified knowledge and expertise to address public health pests.”

“It has been exciting to represent NPMA on the QualityPro Board and identify ways that QualityPro accreditation can meet some of the industry needs that were identified through the NPMA Strategic Planning Process—P3. Our two organizations have never been more in sync,” said Dominique Stumpf, CEO of NPMA.

Elaborating further, Allie Allen, QualityPro’s Executive Director stated, “I applaud the QualityPro Board for taking full ownership of this program and ensuring it will realize its potential. The members of the past QualityPro Boards, under the leadership of Andrew Architect, gave us the strong foundation we have today. I am excited to build upon it. I look forward to the day when every person both within and outside of our industry looks to QualityPro standards to define professionalism in pest management.”

The new QualityPro Mission, Vision and Goals Areas are as follows:


QualityPro is the only recognized and accepted credentialing authority of the professional pest management industry.


QualityPro sets the standards of excellence for professional pest management companies and their employees through education, training and certification, providing consumers protection and confidence when selecting a nationally accredited company.

Goal Areas

#1 Standards of Excellence

Quality Pro accredits and certifies pest management companies and professionals using a set of comprehensive standards significantly superior to national and state/provincial regulations.

#2 Education & Training

An increasing number of Pest Management Companies and professionals are becoming QualityPro Accredited and Certified by completing approved education and training programs designed to enhance the overall customer experience.

#3 QualityPro Branding

QualityPro will grow its brand awareness.

For more information about QualityPro, visit www.npmaqualitypro.org.

QualityPro is administered by the Foundation for Professional Pest Management, an independent organization that has been developing good business practices and standards since 2004. Designed specifically for pest management companies, we are proud to accredit over 500 of the best companies in the industry. The QualityPro accreditation ensures companies meet 16 standards that define professionalism in pest management. After a company earns its accreditation, it is eligible to earn additional certifications for service: GreenPro, QualityPro Schools, and QualityPro Food Safety.