Business Tools

Constructive Criticism

American author and management expert Ken Blanchard once said, “Feedback is the breakfast of champions.” These wise words certainly hold true for every service business, particularly those in the pest management world. Without feedback, pest control leaders would have no way of knowing if their customers are happy with their service. And it’s no secret that customer satisfaction is key ...

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Good Relation ships Lead to Customer Retention

It costs five times as much to recruit a new customer than to retain an existing customer, according to some studies.1 Unfortunately, companies that want to grow develop comprehensive plans to attract new customers and spend less time on keeping current customers happy. It is natural for an owner to focus on finding new customers when trying to grow a business, ...

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Planning for Growth

“If you fail to plan, you are planning to fail.” This sage advice from Benjamin Franklin is true for all sizes of business in all industries, but too often, the business planning that occurs does not always position the business for growth in the most effective manner. “I believe most medium to large pest management companies do have a strategic ...

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Umbrella Insurance for Your Pest Control Business and Peace of Mind

In a culture where litigation is commonplace, business owners have many more worries than making profits and retaining top employees. If your product injures a consumer, your organization could face a devastating lawsuit, exponential damages and a tainted reputation in the marketplace. To assist with the financial burden of a claim, many business owners purchase commercial umbrella insurance on top ...

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3 Reasons to Make the Switch from Paper to Digital Recordkeeping

Take a moment to think back to the days before the Internet and email existed. It was a time when all business operations were done by hand. Employee attendance was tracked using traditional punch clocks or sign-in sheets. Customer communication was handled by picking up a landline phone or sending a handwritten letter. Personnel records were managed using lots of ...

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Win Clients and Talent with Trust

Customers are more likely to do business with a company they trust. Teams are more efficient when working with people they can trust. One of the ways that companies prove they are trustworthy to customers and employees alike is to earn credentials from a third-party organization. QualityPro sets the standards of excellence for professional pest management companies and their employees ...

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How to Navigate the Murky Waters of Online Review Sites

Take a moment to think about your last big purchase. Did you turn to Yelp, Google or another online review site to check the “star” rating for the product or service provider? Did you scroll though reviews posted by previous buyers for feedback and firsthand experiences? I know that I find myself visiting review sites all the time to aid ...

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Sales Fails: Steer Clear of These Fatal Sales Management Mistakes

There’s no question that sales managers have a demanding job. From recruiting top notch sales professionals and training new employees to creating an effective pay structure and tapping into powerful tech tools, sales leaders carry a heavy burden. To add to that intense career pressure, a sales manager’s performance can make or break a business. In fact, one study shows ...

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Get Cultured: 5 Ways to Create and Cultivate a Winning Company Culture

What kind of culture have you created for your pest control company? For that matter, what does “company culture” even mean? According to Entrepreneur.com, company culture is defined as, “a blend of the values, beliefs, taboos, symbols, rituals and myths all companies develop over time.” It’s basically your company’s unique personality, which includes your overall mission, principles and work environment. ...

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