Business Tools

Will You Answer the Call

More and more Americans are becoming infected with diseases spread by pests of public health importance. Between 2004 and 2016, disease cases from mosquitoes, ticks and fleas grew three-fold, and nine new germs spread by bites from these infected pests were discovered or introduced in the United States, according to a May 2018 report released by the Centers for Disease Control ...

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The Importance of Third-Party Employment Practices Liability Insurance For Your Business

In our increasingly litigious society, the threat of a lawsuit hangs over every business transaction, large or small. Like most businesses, pest control companies of any size are vulnerable to claims brought by either their employees, former employees, or potential employees. Even companies who adhere to the law at all times are likely be sued by an aggrieved employee or ...

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The ABCs of CRMs

In some industries, the idea of running a business without a heavy reliance on Customer Relationship Management (CRM) technology would be a risky endeavor. In pest management, however, the strategic use of such systems could still help a company pull ahead as a market leader. Back in the spring, Emilio Polce, president of Ecochoice Termite & Pest Control, LLC, in Vernon, ...

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Constructive Criticism

American author and management expert Ken Blanchard once said, “Feedback is the breakfast of champions.” These wise words certainly hold true for every service business, particularly those in the pest management world. Without feedback, pest control leaders would have no way of knowing if their customers are happy with their service. And it’s no secret that customer satisfaction is key ...

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Good Relation ships Lead to Customer Retention

It costs five times as much to recruit a new customer than to retain an existing customer, according to some studies.1 Unfortunately, companies that want to grow develop comprehensive plans to attract new customers and spend less time on keeping current customers happy. It is natural for an owner to focus on finding new customers when trying to grow a business, ...

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Planning for Growth

“If you fail to plan, you are planning to fail.” This sage advice from Benjamin Franklin is true for all sizes of business in all industries, but too often, the business planning that occurs does not always position the business for growth in the most effective manner. “I believe most medium to large pest management companies do have a strategic ...

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Umbrella Insurance for Your Pest Control Business and Peace of Mind

In a culture where litigation is commonplace, business owners have many more worries than making profits and retaining top employees. If your product injures a consumer, your organization could face a devastating lawsuit, exponential damages and a tainted reputation in the marketplace. To assist with the financial burden of a claim, many business owners purchase commercial umbrella insurance on top ...

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3 Reasons to Make the Switch from Paper to Digital Recordkeeping

Take a moment to think back to the days before the Internet and email existed. It was a time when all business operations were done by hand. Employee attendance was tracked using traditional punch clocks or sign-in sheets. Customer communication was handled by picking up a landline phone or sending a handwritten letter. Personnel records were managed using lots of ...

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