Business Tools

The Importance of Having a Technical Expert in Your Business

It’s hard to determine the best time to hire a new person or create a new position within a company, but often growing pains and daily demands ultimately make the decision. Having a technical specialist within a company shows that professionalism and education are highly valued. They can enhance a company’s expertise as highly trained individuals can coach others in ...

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Referral Recruiting

Attract Top Talent with an Employee Referral Program As a pest management leader, you’ve probably come to the conclusion that good employees are hard to find. In today’s tightening job market, it may seem downright impossible at times to bring in a steady stream of capable, hard-working candidates. Believe it or not, your next top employee is probably much closer ...

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Go Beyond Safety and Technical Training to Engage and Retain New Employees

Effective employee onboarding should include a solid company culture, progressive career paths and ongoing training and check-ins to ensure retention. It’s no secret that it is more cost effective to retain good employees than to constantly have to replace people who leave in three months, six months or a year. While many pest control companies have revamped how they recruit and ...

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Promoting Diversity

PestWorld talks to several diverse industry professionals about their career journey. Hamilton Allen formed an interest in pest management when helping an uncle combat a fire ant problem. Jessica Roe brought expertise from a key client group: healthcare. Karen Furgiuele found a job in sales in an unknown industry after leaving to raise children. Samantha Forrest moved for college and ...

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Reducing House Centipede Callbacks

Scutigera Coleoptrata: Know Your Pest By Levi Brody, Associate Certified Entomologist, Owner, Brody Brothers House centipedes are believed to have originated from the Mediterranean area. These pests do not tolerate temperate regions and can only survive indoors during cold weather. Known for being nocturnal and predacious, house centipedes prefer smaller arthropods to feed on such as carpet beetle larvae, silverfish, ...

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Generation X: 3 Ways to Optimize your Marketing Program to this Powerful Generation

Although Millennials and Baby Boomers dominate headlines and many marketers’ strategies, there is another significant generation that is constantly being overlooked when it comes to marketing. Generation X (currently ages 38-53), often referred to as “the forgotten generation,” may be smaller in size than Millennials and Boomers, but that does not make them less important. In fact, according to Forbes, ...

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Raising The Bar On Customer Service

One thing that successful businesses in any service industry share is a base of loyal customers who not only continue to use the business but also recommend the company to friends and family through word-of-mouth referrals as well as online reviews. Building that loyal customer base takes more than just offering the right service at the right price—it requires creating ...

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Now Available: NPMA Field Guide PRO

The National Pest Management Association is excited to announce the launch of the all new NPMA Field Guide PRO for all android and iOS devices, available now for the low annual subscription of only $8.99. Having the right tools for the job can be the difference between efficiently resolving a customer’s concerns or needing to reschedule a service call. NPMA’s Field ...

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QualityPro Celebrates 15 Years

Picture a future where pest management is both a sought-after career for hard-working professionals and a service that is highly valued by homeowners and business managers alike. Realizing this future begins defining what professionalism looks like in pest management. Fifteen years ago, the National Pest Management Association gathered a group of industry leaders to do just that. Out of that ...

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The Bed Bug Apocalypse Invading Rural America

What do zombies and bed bugs have in common? They both bite and/or feed on living human beings. To paraphrase the definition of apocalypse is to….”cause widespread destruction.” That definition certainly applies to what bed bugs have and can do to anyone who has encountered or attempted to battle this cryptically elusive pest. Rural America is not immune to the ...

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