Business Tools

A Fulfilling Job Helping Maintain Public Health

Morgan Manderfield, Entomologist Ecolab St. Paul, Minn. Morgan Manderfield always loved bugs and knew this passion would play a part in her future career. While she never imagined a career in pest control, she’s found her ideal role as an entomologist with Ecolab in St. Paul, Minn. After earning her undergraduate degree in biology, she explored possible career options that ...

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What Is Your Multiplier?

DO YOU GENERATE A MULTIPLIER ABOVE OR BELOW 1.0? This is a question we do not often ask ourselves or think about, but the experience modification multiplier is a critical component of calculating your Workers Compensation premium. It ultimately determines how much you will pay. ACCORDING TO THE WORKERS COMPENSATION BOARD OF NEW YORK: “Workers’ compensation (WC) is insurance that ...

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Pest Control Companies Diversify Ways To Communicate More Effectively With Customers

We all seem to know someone—a nephew, a child, a friend, a grandchild, or even ourselves—who simply will not talk on the phone. Not only do they avoid phone calls, but they also seem to have little interest in e-mail. Instead, they text to check in with a friend, book a hair appointment or manage a doctor’s appointment. Different generations ...

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Dealing With Difficult Customers

How to handle complaints, negative feedback and hostile situations Everyone has had them: The difficult customer who you just can’t seem to satisfy. Rather than looking at them as just a headache at the top of the to-do list, these customers can give you insight into your business operations—and provide an opportunity to keep them as loyal customers. Eve Pappas, ...

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Tips for Curating Content Effectively and Legally

In an everchanging digital age, it can be demanding to constantly come up with new and interesting content for social media, email and your website. With all this pressure on you and your team’s shoulders, it may be tempting to lift and reuse something you saw on the internet. However, this type of activity is considered plagiarism and can have ...

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Safety Starts With Commitment, Training and Hazard Identification

Every pest control company wants its employees to remain safe, and effective planning and training can safeguard all involved. While laws and regulations are in place to protect workers, setting up a robust safety program that includes company investment, preparedness, identifying potential hazards and continuous training that fosters employee buy-in is the key to excellent safety performance, two industry safety ...

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Unintentional Culture Leads to Intentional Success

NPMA Member Spotlight: King Jones III CEO CT Pest Solutions LLC Naugatuck, CT It’s not every day you find someone with 22 years in the business at the ripe age of 40. But then there is King Jones III, who started as a Terminix technician at the age of 18. Spending time both in the field and as a compliance ...

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Alternative Health Care Option for Employers

Healthcare costs continue to rise, and employers are always looking for ways to better manage their large corporate spend. There is an increased interest around Individual Coverage Health Reimbursement Arrangements (ICHRAs), but there are several things to consider when deciding if this is the right fit for your company as well as for your employees. WHAT YOU NEED TO KNOW ...

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Setting Your Company up to Succeed

There is no guaranteed formula to create a successful business. Each business has its own values, mission, goals, challenges and personality. These disparate factors mean that starting or refreshing a business requires time and effort to ensure the business plan reflects the owner’s vision and provides a road map that leads to a success. “Know your vision,” said Curtis Rand, ...

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Exterminate the Risk of Distracted Driving From Your Pest Control Operation

While April is Distracted Driving Awareness Month, it’s always a good time to focus on fleet safety for your pest control operation as this is something that requires ongoing attention. In October 2021, the U.S. Department of Transportation’s National Highway Traffic Safety Administration (NHTSA) released its early estimates of motor vehicle traffic fatalities for the first half of 2021. While ...

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