Business Tools

Pest Control Risk Management: Reduce Costs By Preventing Slip And Falls

  Maintaining a safe environment is an essential element of pest control risk management. In addition to pesticide exposure, reckless driving and other serious breaches of company safety standards, an often-overlooked on-the-job injury among pest control technicians is inadvertent slip and falls. In fact, these are among the costliest and most common workplace accidents across all industries, accounting for 35% ...

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Hitting Sales Targets

COVID-19 presented challenges to all industries in the past year and a half, and the pest management industry was no exception. But while commercial sales dropped and the costs of goods and services rose, the residential sales market grew, according to two pest control executives. “Residential sales have been excellent,” said Jeff King, president of The Pest Rangers, a family-owned ...

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Excellent Customer Experience Is A Team Goal

“How is Tinkerbell doing?” This one question—asked of a customer when a Rottler Pest Solutions employee called to schedule service—made the customer’s day. The pest control company was asking about the wellbeing of the customer’s 50-pound Rottweiler—but it also showcases the type of customer experience the company strives to provide. The family-owned, soon-to-be third generation business has 220 employees, of ...

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The Costly Risks Associated with Storing, Transporting and Disposing of Toxic Chemicals

Pest control operators have unique risks and exposures due to the nature of the pesticides they work with. The commercial use of toxic chemicals is highly regulated, however, exposure to toxic chemicals during storing, transporting and disposal can result in injury or illness. If spills occur, containers leak, labels are removed or if untrained employees have access to materials, the ...

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Avoiding Customer Lawsuits

How to deescalate customer disputes to stay out of court   Customer disputes are a fact of life for a pest control operator. Sometimes pests return, damage is done or honest mistakes happen. But a customer dispute does not have to mean costly, time-consuming and potentially reputation-damaging lawsuits. Instead, pest control operators must make dispute resolution and management a central ...

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Cyber Crime On The Rise: Beware Of Scams & Social Engineering Fraud

The COVID-19 pandemic has pushed businesses toward a model where an essential point of contact between a business and its consumers is online, forcing the world into somewhat of a digital transformation. These changes have resulted in the development of new websites, mobile apps, increased digital content and heavier online traffic. In addition, employees continue to work remotely, using personal ...

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Diversification Or Diversion?

When offering too many services affects company growth Pest control operators and other entrepreneurs often begin to weigh a common question after they have been in business for a while: Should I diversify my services? The question can arise for an array of reasons, both healthy and unhealthy, said Bill Cowley, co-owner of Cowleys Pest Services in Farmingdale, New Jersey. ...

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Managing Rapid Growth

Tips from Three Owners Who Have Been There Entrepreneurs take pride in seeing their businesses grow, but sometimes the growth may be so rapid that they feel as if “they are drinking from a firehose.” It is easy to be overwhelmed, but three NPMA members share some lessons learned during their periods of rapid growth to help other members benefit ...

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Battling Bed Bugs

PMPs get creative in the fight against these prevalent pests Bed bug infestations continue to be one of the greatest challenges for the pest management industry. According to an NPMA survey, nearly 97% of pest professionals have treated bed bugs in the past year, and 66% say the prevalence of these problematic pests is on the rise. While the majority ...

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Staying Connected

Strengthening your company culture and onboarding practices while working remotely John Myers, President and CEO of Rentokil North America, had a bit of a head start when the pandemic forced many of his workers home. About six years ago, his company moved its email, calendar and contact platforms to Google because of the “ability to share documents and collaborate at ...

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