Business Tools

Exterminate the Risk of Distracted Driving From Your Pest Control Operation

While April is Distracted Driving Awareness Month, it’s always a good time to focus on fleet safety for your pest control operation as this is something that requires ongoing attention. In October 2021, the U.S. Department of Transportation’s National Highway Traffic Safety Administration (NHTSA) released its early estimates of motor vehicle traffic fatalities for the first half of 2021. While ...

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Building a Positive Culture

Developing a corporate culture to help retain employees is more important than ever It has always been a struggle to find and keep a highly professional and motivated workforce in the pest-control industry, but with the plethora of opportunities for workers because of the unprecedented, post-COVID labor shortage, the challenge is only growing. Developing a business culture that allows employees ...

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QualityPro V6 Readies the Industry to Hire Right

  For more than 15 years, QualityPro has worked tirelessly to show the world how professional our industry is. The standards are set by the industry, for the industry, and take into account all of the rules and regulations placed on businesses to ensure that our standards match the high demands placed on companies by their states, their customers and ...

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Pest Control Risk Management: Reduce Costs By Preventing Slip And Falls

  Maintaining a safe environment is an essential element of pest control risk management. In addition to pesticide exposure, reckless driving and other serious breaches of company safety standards, an often-overlooked on-the-job injury among pest control technicians is inadvertent slip and falls. In fact, these are among the costliest and most common workplace accidents across all industries, accounting for 35% ...

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Hitting Sales Targets

COVID-19 presented challenges to all industries in the past year and a half, and the pest management industry was no exception. But while commercial sales dropped and the costs of goods and services rose, the residential sales market grew, according to two pest control executives. “Residential sales have been excellent,” said Jeff King, president of The Pest Rangers, a family-owned ...

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Excellent Customer Experience Is A Team Goal

“How is Tinkerbell doing?” This one question—asked of a customer when a Rottler Pest Solutions employee called to schedule service—made the customer’s day. The pest control company was asking about the wellbeing of the customer’s 50-pound Rottweiler—but it also showcases the type of customer experience the company strives to provide. The family-owned, soon-to-be third generation business has 220 employees, of ...

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The Costly Risks Associated with Storing, Transporting and Disposing of Toxic Chemicals

Pest control operators have unique risks and exposures due to the nature of the pesticides they work with. The commercial use of toxic chemicals is highly regulated, however, exposure to toxic chemicals during storing, transporting and disposal can result in injury or illness. If spills occur, containers leak, labels are removed or if untrained employees have access to materials, the ...

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Avoiding Customer Lawsuits

How to deescalate customer disputes to stay out of court   Customer disputes are a fact of life for a pest control operator. Sometimes pests return, damage is done or honest mistakes happen. But a customer dispute does not have to mean costly, time-consuming and potentially reputation-damaging lawsuits. Instead, pest control operators must make dispute resolution and management a central ...

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Cyber Crime On The Rise: Beware Of Scams & Social Engineering Fraud

The COVID-19 pandemic has pushed businesses toward a model where an essential point of contact between a business and its consumers is online, forcing the world into somewhat of a digital transformation. These changes have resulted in the development of new websites, mobile apps, increased digital content and heavier online traffic. In addition, employees continue to work remotely, using personal ...

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Diversification Or Diversion?

When offering too many services affects company growth Pest control operators and other entrepreneurs often begin to weigh a common question after they have been in business for a while: Should I diversify my services? The question can arise for an array of reasons, both healthy and unhealthy, said Bill Cowley, co-owner of Cowleys Pest Services in Farmingdale, New Jersey. ...

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