Author Archives: aboddy

State Legislative Review and Forecast

Threats to the structural pest management industry are more present than ever. With each passing year, the opposition is more organized. Anti-industry legislation continues to multiply in state legislatures. Statewide pesticide bans, local governments regulating pesticides and landlord-tenant bed bug legislation all have the potential to make or break your business. But the industry has never been more ready to tackle ...

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Congressional Look Ahead: Challenges and Opportunities

With 2021 in the history books and the 2022 midterm elections fast upon us, it’s a great time to reflect on the challenges and opportunities ahead. Our industry is gearing up for the largest coordinated policy push we have ever done, and we need every voice in the industry unified to help us affect change in DC over the next ...

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A Hot Topic Among Bakers

NPMA Commercial Committee delivers a presentation to AIB International on electronic pest monitoring Food manufacturers and the pest-management companies they rely upon have a new tool for ensuring food safety as part of an integrated pest-management strategy. That was the message delivered in June by the NPMA Commercial Committee, which was invited to give a presentation on electronic pest monitoring ...

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Customer Service at the Core

Want your company to stand out from the rest? Ensure customer service is part of the foundation of every role in your company. In a service industry like ours, the only thing that matters is that we’ve made our customer’s life easier. As we remind all QualityPro technicians in the first chapter of the training manual, two-thirds of customers who ...

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How to Convert Existing Customers into Repeat Customers by Utilizing a Customer Loyalty Program

In today’s competitive business environment, companies large and small are all working to determine ways they can effectively acquire and retain loyal customers who will continue to choose their products and services over the long haul. But, why does loyalty matter? For starters, they tend to spend more. According to Forbes.com, 57% of consumers will spend more money with companies ...

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Pest Control Risk Management: Reduce Costs By Preventing Slip And Falls

  Maintaining a safe environment is an essential element of pest control risk management. In addition to pesticide exposure, reckless driving and other serious breaches of company safety standards, an often-overlooked on-the-job injury among pest control technicians is inadvertent slip and falls. In fact, these are among the costliest and most common workplace accidents across all industries, accounting for 35% ...

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Mandatory Vaccinations

Should you require your employees to get a COVID-19 vaccination?   Let’s get the big question out of the way first: Can an employer mandate that employees be vaccinated against the COVID-19 virus? Sandy Seay, who is retained by NPMA to provide human resources management for member companies, offers an unequivocal “yes.” “It is perfectly permissible to require employees to ...

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Hitting Sales Targets

COVID-19 presented challenges to all industries in the past year and a half, and the pest management industry was no exception. But while commercial sales dropped and the costs of goods and services rose, the residential sales market grew, according to two pest control executives. “Residential sales have been excellent,” said Jeff King, president of The Pest Rangers, a family-owned ...

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Excellent Customer Experience Is A Team Goal

“How is Tinkerbell doing?” This one question—asked of a customer when a Rottler Pest Solutions employee called to schedule service—made the customer’s day. The pest control company was asking about the wellbeing of the customer’s 50-pound Rottweiler—but it also showcases the type of customer experience the company strives to provide. The family-owned, soon-to-be third generation business has 220 employees, of ...

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Spider Management for the Pest Control Operator

We can all sleep, literally and figuratively, a little better since outhouses have mostly disappeared in the United States. Aside from the inconvenience and disruption to sleep by wandering outside at midnight, the advent of indoor toilets greatly reduced bites from black widow spiders. The midnight venture to unsound structures, with many gaps and holes, invited spider mischief before housing ...

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