Author Archives: aboddy

Mandatory Vaccinations

Should you require your employees to get a COVID-19 vaccination?   Let’s get the big question out of the way first: Can an employer mandate that employees be vaccinated against the COVID-19 virus? Sandy Seay, who is retained by NPMA to provide human resources management for member companies, offers an unequivocal “yes.” “It is perfectly permissible to require employees to ...

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Hitting Sales Targets

COVID-19 presented challenges to all industries in the past year and a half, and the pest management industry was no exception. But while commercial sales dropped and the costs of goods and services rose, the residential sales market grew, according to two pest control executives. “Residential sales have been excellent,” said Jeff King, president of The Pest Rangers, a family-owned ...

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Excellent Customer Experience Is A Team Goal

“How is Tinkerbell doing?” This one question—asked of a customer when a Rottler Pest Solutions employee called to schedule service—made the customer’s day. The pest control company was asking about the wellbeing of the customer’s 50-pound Rottweiler—but it also showcases the type of customer experience the company strives to provide. The family-owned, soon-to-be third generation business has 220 employees, of ...

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Spider Management for the Pest Control Operator

We can all sleep, literally and figuratively, a little better since outhouses have mostly disappeared in the United States. Aside from the inconvenience and disruption to sleep by wandering outside at midnight, the advent of indoor toilets greatly reduced bites from black widow spiders. The midnight venture to unsound structures, with many gaps and holes, invited spider mischief before housing ...

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Should You Ask Applicants for their Salary History?

QualityPro’s goal has always been to set companies up for success at the highest level of professionalism within the pest management industry. Part of this process is making sure that accredited companies always have the most up-to-date information for their office management and hiring practices. In the past, we’ve touched base on cannabis legalization and what that means for QualityPro’s ...

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Protecting Your Company’s Intellectual Property in the Digital Age

Marketing strategies have changed a lot over the years, with more companies digitizing their materials to reach customers faster and easier. While convenient, this switch to digital puts a company’s virtual intellectual property, such as photos and website copy, at risk of plagiarism. Virtual intellectual property theft is incredibly hard to detect, however, making it crucial that all original materials ...

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The Costly Risks Associated with Storing, Transporting and Disposing of Toxic Chemicals

Pest control operators have unique risks and exposures due to the nature of the pesticides they work with. The commercial use of toxic chemicals is highly regulated, however, exposure to toxic chemicals during storing, transporting and disposal can result in injury or illness. If spills occur, containers leak, labels are removed or if untrained employees have access to materials, the ...

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Open For Business

NPMA’s Workforce Development Program launches new member website With 260 employees serving 17 counties in North Carolina, Terminix Triad has grown by leaps and bounds since the family-owned business opened in 1932. But like many businesses, it’s currently experiencing growing pains. Juanita Ellis, vice president for human resources and business strategy, said Terminix Triad would like to hire 20 additional ...

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Advancing Diversity, Equity and Inclusion

Ensure your company culture and hiring practices send a clear message of inclusion Had it not been overshadowed by COVID, 2020 and 2021 might have been seen as the era of diversity and inclusion. While it may not have gotten the headlines of the pandemic, these related workforce issues created opportunities and expectations for companies in any field—and pest management ...

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