Author Archives: Robin Lamerson

Unintentional Culture Leads to Intentional Success

NPMA Member Spotlight: King Jones III CEO CT Pest Solutions LLC Naugatuck, CT It’s not every day you find someone with 22 years in the business at the ripe age of 40. But then there is King Jones III, who started as a Terminix technician at the age of 18. Spending time both in the field and as a compliance ...

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Setting Your Company up to Succeed

There is no guaranteed formula to create a successful business. Each business has its own values, mission, goals, challenges and personality. These disparate factors mean that starting or refreshing a business requires time and effort to ensure the business plan reflects the owner’s vision and provides a road map that leads to a success. “Know your vision,” said Curtis Rand, ...

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Flexible Work Schedules Result in Increased Benefits for All: Thomas Pest Services, Inc.

Sarah Thomas-Clark, vice president of Thomas Pest Services, Inc., based in Schenectady, NY, is a third-generation pest control professional. Thomas-Clark worked for her father’s business before establishing her own with her husband in 2010. Her grandfather and uncle also owned their own pest control companies. With this long history in the business, Sarah understands the opportunities and challenges that come ...

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Connecting Policy Makers and the Industry

When you think of public policy, you probably do not think of technology (outside of perhaps email). Politics is very focused on relationships, after all—whether someone knows a Senator or whether they have the cell phone of a key staffer. Those relationships are incredibly important, but especially in the post-COVID world of Zoom, Teams and GoToWebinar, technology has become incredibly ...

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Form I-9: The Employment Eligibility Verification Form

QualityPro’s recently unveiled Version 6 (V6) came with some exciting updates to the program. Accreditation is not only intended for established companies but for younger companies trying to build a brand as well. Our program is designed to outline best practices for all businesses, and make sure that those best practices are codified and standardized. Through the standards, companies are ...

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Raising Employee Awareness Critical to Prevent Cyber-Attacks

While many think of the banking system, the electric grid and major retailers as the target for cyber-attacks, all companies—including pest-management firms—can find themselves in the crosshairs of a cyber-criminal, said Ari Rogoway, IT director of Sprague Pest, the largest commercial-only pest control company in the Western U.S. “It isn’t a matter of if you are going to face a ...

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Member Spotlight: Mission Advancement through Culture Building

STANFORD PHILLIPS CO-PRESIDENT, NORTHWEST EXTERMINATING Northwest Exterminating hasn’t simply built a company culture—they have built a culture that defines the company and how they accomplish their mission. There are no egos at Northwest Exterminating—there are team members who celebrate each other and their successes, and as a result, the company has grown not only in its bottom-line number but in ...

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Training Best Practices to Build Success

If the past few years have taught us anything, it’s the resiliency of the pest management industry, and the importance of solid training practices. We’ve seen QualityPro companies thrive during complicated circumstances by holding to the same battle-tested standards of excellence that have marked our program from the beginning. As we move into the new year, we sat down with ...

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A Quick and Easy Five-Step Guide to Creating Your First Facebook Ad Campaign

Advertising on social media is an extremely effective way of reaching your desired audience as it meets consumers where they are and allows for advanced audience targeting. As one of the most popular and widest-reaching social media platforms, Facebook offers nearly 2.8 billion monthly active users, making it the ideal start for small businesses looking to advertise in the digital ...

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Exterminate the Risk of Distracted Driving From Your Pest Control Operation

While April is Distracted Driving Awareness Month, it’s always a good time to focus on fleet safety for your pest control operation as this is something that requires ongoing attention. In October 2021, the U.S. Department of Transportation’s National Highway Traffic Safety Administration (NHTSA) released its early estimates of motor vehicle traffic fatalities for the first half of 2021. While ...

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