Author Archives: Robin Lamerson

Flexible Work Schedules Result in Increased Benefits for All: Thomas Pest Services, Inc.

Sarah Thomas-Clark, vice president of Thomas Pest Services, Inc., based in Schenectady, NY, is a third-generation pest control professional. Thomas-Clark worked for her father’s business before establishing her own with her husband in 2010. Her grandfather and uncle also owned their own pest control companies. With this long history in the business, Sarah understands the opportunities and challenges that come ...

Read More »

Connecting Policy Makers and the Industry

When you think of public policy, you probably do not think of technology (outside of perhaps email). Politics is very focused on relationships, after all—whether someone knows a Senator or whether they have the cell phone of a key staffer. Those relationships are incredibly important, but especially in the post-COVID world of Zoom, Teams and GoToWebinar, technology has become incredibly ...

Read More »

Form I-9: The Employment Eligibility Verification Form

QualityPro’s recently unveiled Version 6 (V6) came with some exciting updates to the program. Accreditation is not only intended for established companies but for younger companies trying to build a brand as well. Our program is designed to outline best practices for all businesses, and make sure that those best practices are codified and standardized. Through the standards, companies are ...

Read More »

Raising Employee Awareness Critical to Prevent Cyber-Attacks

While many think of the banking system, the electric grid and major retailers as the target for cyber-attacks, all companies—including pest-management firms—can find themselves in the crosshairs of a cyber-criminal, said Ari Rogoway, IT director of Sprague Pest, the largest commercial-only pest control company in the Western U.S. “It isn’t a matter of if you are going to face a ...

Read More »

Member Spotlight: Mission Advancement through Culture Building

STANFORD PHILLIPS CO-PRESIDENT, NORTHWEST EXTERMINATING Northwest Exterminating hasn’t simply built a company culture—they have built a culture that defines the company and how they accomplish their mission. There are no egos at Northwest Exterminating—there are team members who celebrate each other and their successes, and as a result, the company has grown not only in its bottom-line number but in ...

Read More »

Training Best Practices to Build Success

If the past few years have taught us anything, it’s the resiliency of the pest management industry, and the importance of solid training practices. We’ve seen QualityPro companies thrive during complicated circumstances by holding to the same battle-tested standards of excellence that have marked our program from the beginning. As we move into the new year, we sat down with ...

Read More »

A Quick and Easy Five-Step Guide to Creating Your First Facebook Ad Campaign

Advertising on social media is an extremely effective way of reaching your desired audience as it meets consumers where they are and allows for advanced audience targeting. As one of the most popular and widest-reaching social media platforms, Facebook offers nearly 2.8 billion monthly active users, making it the ideal start for small businesses looking to advertise in the digital ...

Read More »

Exterminate the Risk of Distracted Driving From Your Pest Control Operation

While April is Distracted Driving Awareness Month, it’s always a good time to focus on fleet safety for your pest control operation as this is something that requires ongoing attention. In October 2021, the U.S. Department of Transportation’s National Highway Traffic Safety Administration (NHTSA) released its early estimates of motor vehicle traffic fatalities for the first half of 2021. While ...

Read More »

State Policy Affairs Representative (SPAR) Program Holds First Virtual Meeting of the Year

The SPAR program kicked off its first virtual meeting of 2022 on January 6th, as the industry must contend with at least 443 pieces of legislation carried over from 2021 in all 50 states—and the number of bills will likely double to close to 900 by the end of the two-year session. SPARs serve as liaisons between NPMA and state ...

Read More »

Company Culture: One Size Doesn’t Fit All

An Interview with Audrey Hall, President of Eco Serve Pest Services Audrey Hall, President of Eco Serve Pest Services, has cultivated a team that focuses on elevating company culture. Eco Serve strengthens their culture with two definitive goals: bonding their team and enhancing their business. Company culture can mean something different to every company, and can evolve with time, sometimes ...

Read More »