Author Archives: Robin Lamerson

Preemption 101

Preemption is a legal concept that is important to every member of the pest control industry. In broad terms, preemption refers to one type of law supplanting or barring another type of law. There are two general categories of preemption: (1) federal preemption of state and local law, and (2) state preemption of local law. This article summarizes preemption basics ...

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Gearing Up for Legislative Day

This March, NPMA members will climb Capitol Hill in Washington DC—and this isn’t just a field trip. What’s the occasion? It’s called Legislative Day, and it’s one of the most important events of the year for the National Pest Management Association. This is when pest management professionals have the golden opportunity to meet with their members of Congress to discuss ...

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Farm Bill 101

As all of official Washington, D.C. eagerly awaits the daily tweet storm from 1600 Penn, and most of Capitol Hill seems locked in endless partisan displays of bravado, the agricultural community and its allies are hard at work preparing for the once-every-five-year slugfest, the “Farm Bill.” The Farm Bill is an omnibus, multi-year law that governs an array of agricultural ...

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Do’s and Don’ts of Customer Relations

Loyal customers are key to growing your pest control business. To earn loyalty, build trust. To build trust, meet or exceed expectations in every interaction your company has. Successful companies plan their customers’ experience as carefully as they do their service protocols. QualityPro helps growing companies stay focused on consumer relations through its consumer relations standards and sample company policies. ...

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New-Hire Training for Service Technicians

Service technicians are the backbone of any successful pest management firm. For customers, technicians are the standard-bearers for your company’s reputation and its commitment to quality service. They are also your company’s frontline defense against safety and regulatory violations. Given the vital role of technicians, NPMA has created a New Hire Training Program for Service Technicians. The training program is ...

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Announcing NPMA’s New Resource Center: www.npmapestworld.org/resource-center

NPMA’s Resource Center provides a vast array of up-to-the-minute technical and business management resources specifically developed for the pest management industry and designed to help your company succeed. We’ve curated our online resources and created an easy-to-navigate section within our website to help you easily find the information you need. The Resource Center is broken down into the following areas: ...

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How to Make the Most Out of Your Facebook Presence

Long gone are the days when Facebook was simply a place to connect with college classmates, and then to socialize and share photos with friends and family. Today, Facebook has morphed into a diverse social media platform where you can consume daily news, watch videos, interact with brands and companies, ask for recommendations, share memories, go live and connect with ...

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PestWorld 2017 Recorded Conference Proceedings Now Available

Thousands of pest management professionals came together in Baltimore for PestWorld 2017 to enjoy three days of world-class educational sessions delivered by top academic and industry professionals. If you missed this year’s event or simply want to review your favorite classes, recordings of the 18 highest-rated educational sessions are available to purchase. These recorded sessions are available to members for ...

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New Strategies Yield New Customers

Pest control companies that want to reach today’s tech-savvy customers are going to have to make some changes to their operations, advises David Bradford, CFO, Environmental Pest Service. “Pest control companies still rely on the personal touch—phones and in-person contacts to get new customers. But they will have to change. The pest control industry is lagging in sophistication and the ...

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NPMA Releases Pride and Professionalism Video

Available for download, the video helps communicate the value and importance of the pest management industry The National Pest Management Association (NPMA) is proud to announce the release of Pride and Professionalism 2017, a professionally produced video created to help companies communicate the value of the pest management industry. “The work of our members and all pest management professionals affects ...

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