Author Archives: Robin Lamerson

Is Your Website Up to Speed?

In today’s era of digital marketing, the role a website plays in a company’s success cannot be underestimated. This is especially true for the professional pest control industry, as indicated in 2017 research conducted by the Professional Pest Management Alliance that found internet searches are one of the top three sources used by Millennials, Generation X and Baby Boomers to ...

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Safety First

Take a moment to think about someone you know whose life has been impacted by a preventable accident at work. Maybe it’s a family member, a friend, a colleague or even yourself. Also consider that person’s employer—the cost of insurance, the cost of a person missing work, and above all, the feeling of responsibility for the health and happiness of ...

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PestWorld 2018 Call for Speakers

NPMA is seeking your assistance to help identify the most innovative and exciting speakers for PestWorld 2018. This year’s event will be held at the Walt Disney World Swan and Dolphin Resort in Orlando, FL on October 23-26. Please submit your speaker suggestions via email to speakers@pestworld.org. Feel free to provide multiple speaker names and topics. NPMA welcomes both technical and business-related ...

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NPMA Executive Leadership Program Class of 2018 Announced

Ten candidates from across the country will receive skills development and training for association leadership The National Pest Management Association (NPMA) today announced selection of the association’s Executive Leadership Program (ELP) class of 2018 participants, continuing NPMA’s commitment to cultivating a representative pipeline of candidates for leadership opportunities within NPMA for years to come. “The value NPMA brings to our ...

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Preemption 101

Preemption is a legal concept that is important to every member of the pest control industry. In broad terms, preemption refers to one type of law supplanting or barring another type of law. There are two general categories of preemption: (1) federal preemption of state and local law, and (2) state preemption of local law. This article summarizes preemption basics ...

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Gearing Up for Legislative Day

This March, NPMA members will climb Capitol Hill in Washington DC—and this isn’t just a field trip. What’s the occasion? It’s called Legislative Day, and it’s one of the most important events of the year for the National Pest Management Association. This is when pest management professionals have the golden opportunity to meet with their members of Congress to discuss ...

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Farm Bill 101

As all of official Washington, D.C. eagerly awaits the daily tweet storm from 1600 Penn, and most of Capitol Hill seems locked in endless partisan displays of bravado, the agricultural community and its allies are hard at work preparing for the once-every-five-year slugfest, the “Farm Bill.” The Farm Bill is an omnibus, multi-year law that governs an array of agricultural ...

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Do’s and Don’ts of Customer Relations

Loyal customers are key to growing your pest control business. To earn loyalty, build trust. To build trust, meet or exceed expectations in every interaction your company has. Successful companies plan their customers’ experience as carefully as they do their service protocols. QualityPro helps growing companies stay focused on consumer relations through its consumer relations standards and sample company policies. ...

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New-Hire Training for Service Technicians

Service technicians are the backbone of any successful pest management firm. For customers, technicians are the standard-bearers for your company’s reputation and its commitment to quality service. They are also your company’s frontline defense against safety and regulatory violations. Given the vital role of technicians, NPMA has created a New Hire Training Program for Service Technicians. The training program is ...

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Announcing NPMA’s New Resource Center: www.npmapestworld.org/resource-center

NPMA’s Resource Center provides a vast array of up-to-the-minute technical and business management resources specifically developed for the pest management industry and designed to help your company succeed. We’ve curated our online resources and created an easy-to-navigate section within our website to help you easily find the information you need. The Resource Center is broken down into the following areas: ...

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