Author Archives: Robin Lamerson

NPMA Announces Results of 2017-2018 Board of Directors Election

NPMA is pleased to announce the results of its annual board of director elections. J. Bryan Cooksey, III (McCall Service Inc., Jacksonville, FL) will serve as President. Dennis Jenkins (ABC Home & Commercial Services, Lewisville, TX) will serve as President-Elect. Chris Gorecki (Orkin Pest Control, Atlanta, GA) will serve as Treasurer. Scott Steckel (Varment Guard Environmental Services, Inc., Columbus, OH) ...

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Lead by Learning

NPMA’s MentorMatch & Executive Leadership Program Whether you are a technician who is moving into a management role, an independent PCO planning an expansion or a newly appointed board member for a local trade association, making a successful transition to a leadership position is among the most difficult endeavors of professional growth. The challenge of cultivating new skills, training employees ...

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Crafting the Perfect Elevator Speech

I’m sure you’ve heard the old adage that time is money. This advice is often credited to Benjamin Franklin, and quite frankly, I agree with him. If time is money, then it is imperative to make every second count—whether it be in terms of company productivity or simply in making good and lasting impressions with customers. It is also said ...

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Do’s and Don’ts For Responding to Online Reviews

It happens to the best of us, and no matter how hard you try, it may happen to you too. Sooner or later, a dissatisfied customer will post a negative review of your business on the internet. If the complaint is off-base, it can be maddening. But before you log on and return fire, step away from the keyboard and ...

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Driving Personal Vehicles for Business Purposes

There are many situations in which a technician or office employee may drive their personal vehicle to perform a business related task or activity: a technician may use their own vehicle to service clients, an employee might use their own auto to pick up the mail, visit the bank or run errands for the office, or you may rent a ...

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PestVets

As U.S. Congressman Jeff Miller once said, “The willingness of America’s veterans to sacrifice for our country has earned them our lasting gratitude.” A few patriotic National Pest Management Association members must have had this in mind when they dreamed up PestVets. In late 2014, these NPMA members approached the association’s board about creating a special veteran’s group. They imagined ...

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Managing Generations

How can you successfully manage Baby Boomers, Gen Xers, Millennials and Generation Z? PestWorld talks to three different generations on how they bridge the gap. Ask a group what it’s like to work with a certain gender or race, and the room will fall silent. But ask about working with Gen Xers or Millennials? The air will come alive with ...

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PPMA Encourages Industry Participation During National Pest Management Month

FAIRFAX, VA (March 27, 2017) – The Professional Pest Management Alliance (PPMA), which serves as the public outreach arm of the National Pest Management Association (NPMA), is working to raise public awareness about the importance of partnering with a licensed pest control professional during National Pest Management Month in April. This annual designation acknowledges the pest management industry’s ongoing commitment ...

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Recruiting 101

When it comes to recruiting potential employees to the pest management industry, Jenni Shook takes a targeted approach. “Unemployment rates are the lowest since 2008 and people have a choice in employers,” said Shook, vice president of human resources for McCloud Services and a frequent presenter on human resources issues at NPMA events. “So they’re looking for the cultures of ...

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Four Less-Obvious Tips to Attract and Retain Top Talent

In today’s job environment, competition for top pest control professionals can be steep. Many companies offer appealing compensation and benefits packages to attract and keep the best candidates. It’s a step in the right direction, but not necessarily enough. To build a strong team of exceptional professionals who will stay with your company for the long-term—instead of leaving within the ...

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