Pestworld Magazine Focusing on the Business of Pest Management

If you want to understand how using technology can enhance your pest management company’s operations, you can learn a lot from the experiences of two members of NPMA’s Technology Committee. Adam Witt, president of Pittsburgh-based Witt Pest Management, says his company uses specialized software to improve customer experience. For example, Witt sends out an appointment confirmation with a photo of ...

NPMA is pleased to announce the results of its annual board of director elections. J. Bryan Cooksey, III (McCall Service Inc., Jacksonville, FL) will serve as President. Dennis Jenkins (ABC Home & Commercial Services, Lewisville, TX) will serve as President-Elect. Chris Gorecki (Orkin Pest Control, Atlanta, GA) will serve as Treasurer. Scott Steckel (Varment Guard Environmental Services, Inc., Columbus, OH) ...

NPMA’s MentorMatch & Executive Leadership Program Whether you are a technician who is moving into a management role, an independent PCO planning an expansion or a newly appointed board member for a local trade association, making a successful transition to a leadership position is among the most difficult endeavors of professional growth. The challenge of cultivating new skills, training employees ...

I’m sure you’ve heard the old adage that time is money. This advice is often credited to Benjamin Franklin, and quite frankly, I agree with him. If time is money, then it is imperative to make every second count—whether it be in terms of company productivity or simply in making good and lasting impressions with customers. It is also said ...

It happens to the best of us, and no matter how hard you try, it may happen to you too. Sooner or later, a dissatisfied customer will post a negative review of your business on the internet. If the complaint is off-base, it can be maddening. But before you log on and return fire, step away from the keyboard and ...

There are many situations in which a technician or office employee may drive their personal vehicle to perform a business related task or activity: a technician may use their own vehicle to service clients, an employee might use their own auto to pick up the mail, visit the bank or run errands for the office, or you may rent a ...

As U.S. Congressman Jeff Miller once said, “The willingness of America’s veterans to sacrifice for our country has earned them our lasting gratitude.” A few patriotic National Pest Management Association members must have had this in mind when they dreamed up PestVets. In late 2014, these NPMA members approached the association’s board about creating a special veteran’s group. They imagined ...

How can you successfully manage Baby Boomers, Gen Xers, Millennials and Generation Z? PestWorld talks to three different generations on how they bridge the gap. Ask a group what it’s like to work with a certain gender or race, and the room will fall silent. But ask about working with Gen Xers or Millennials? The air will come alive with ...

FAIRFAX, VA (March 27, 2017) – The Professional Pest Management Alliance (PPMA), which serves as the public outreach arm of the National Pest Management Association (NPMA), is working to raise public awareness about the importance of partnering with a licensed pest control professional during National Pest Management Month in April. This annual designation acknowledges the pest management industry’s ongoing commitment ...

When it comes to recruiting potential employees to the pest management industry, Jenni Shook takes a targeted approach. “Unemployment rates are the lowest since 2008 and people have a choice in employers,” said Shook, vice president of human resources for McCloud Services and a frequent presenter on human resources issues at NPMA events. “So they’re looking for the cultures of ...