Business Tools

Two Prerequisites to Managing Small Business Growth

According to United States Census Bureau employment data from 2014, of the 6,795,015 small businesses with employees, 2,894,288 have four or less employees. Some stay that small by design, while others may not have grown because they don’t know how to expand their businesses effectively. Growth, if not managed properly, can lead to lack of control over core aspects of ...

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Safety First

Take a moment to think about someone you know whose life has been impacted by a preventable accident at work. Maybe it’s a family member, a friend, a colleague or even yourself. Also consider that person’s employer—the cost of insurance, the cost of a person missing work, and above all, the feeling of responsibility for the health and happiness of ...

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Gearing Up for Legislative Day

This March, NPMA members will climb Capitol Hill in Washington DC—and this isn’t just a field trip. What’s the occasion? It’s called Legislative Day, and it’s one of the most important events of the year for the National Pest Management Association. This is when pest management professionals have the golden opportunity to meet with their members of Congress to discuss ...

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Do’s and Don’ts of Customer Relations

Loyal customers are key to growing your pest control business. To earn loyalty, build trust. To build trust, meet or exceed expectations in every interaction your company has. Successful companies plan their customers’ experience as carefully as they do their service protocols. QualityPro helps growing companies stay focused on consumer relations through its consumer relations standards and sample company policies. ...

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Announcing NPMA’s New Resource Center: www.npmapestworld.org/resource-center

NPMA’s Resource Center provides a vast array of up-to-the-minute technical and business management resources specifically developed for the pest management industry and designed to help your company succeed. We’ve curated our online resources and created an easy-to-navigate section within our website to help you easily find the information you need. The Resource Center is broken down into the following areas: ...

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What Customers Want

As a seasoned veteran in the pest management industry, you know exactly what your customers want…right? Not necessarily. If you assume your customers desire nothing more than a bug-free home, think again. “Customers don’t just want ants out of their kitchen,” explains Rick DeDonato, marketing director for Royal Pest Solutions in New Castle, Delaware. “They want to know you care ...

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QualityPro Charts the Future of Credentialing

The QualityPro Board of Directors has completed a new strategic plan, focused on a clear vision, mission and set of concise goals that will drive our industry’s certification program for the foreseeable future. Working under the leadership of QualityPro Chairman Kevin Burns of Arrow Exterminators, the group of 20 pest professionals as well as NPMA leadership have positioned QualityPro for ...

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Making Safety Part of the Job

On the job safety—it’s easy to talk about but can be hard to put it into action day in and day out. Besides improving the health and welfare of its employees, pest control companies have many incentives to make safety a priority, including lower employee turnover, higher team morale, stronger customer confidence and lower insurance rates. The challenge to achieving ...

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Nine Legal Problems You Can Avoid

Defending yourself against litigation costs your company time and money. Here’s how to limit your business’ involvement with the legal system. Problem: Liability claims for auto accidents “The number one issue for liability claims with pest control companies is automobile accidents. Most are rear-end accidents and involve distracted driving,” says Mark H. Ruff, a Maitland, Florida-based attorney who serves as general counsel ...

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Safety First

As the wise proverb says, “Better a thousand times careful than once dead.” Unfortunately, far too many employers and workers across the U.S. fail to take this old adage to heart—and many of them suffer the tragic consequences. In 2015, 4,836 workers were killed on the job, the Bureau of Labor Statistics (BLS) reports. That’s an average of more than ...

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