Business Tools

The Costly Risks Associated with Storing, Transporting and Disposing of Toxic Chemicals

Pest control operators have unique risks and exposures due to the nature of the pesticides they work with. The commercial use of toxic chemicals is highly regulated, however, exposure to toxic chemicals during storing, transporting and disposal can result in injury or illness. If spills occur, containers leak, labels are removed or if untrained employees have access to materials, the ...

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Avoiding Customer Lawsuits

How to deescalate customer disputes to stay out of court   Customer disputes are a fact of life for a pest control operator. Sometimes pests return, damage is done or honest mistakes happen. But a customer dispute does not have to mean costly, time-consuming and potentially reputation-damaging lawsuits. Instead, pest control operators must make dispute resolution and management a central ...

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Cyber Crime On The Rise: Beware Of Scams & Social Engineering Fraud

The COVID-19 pandemic has pushed businesses toward a model where an essential point of contact between a business and its consumers is online, forcing the world into somewhat of a digital transformation. These changes have resulted in the development of new websites, mobile apps, increased digital content and heavier online traffic. In addition, employees continue to work remotely, using personal ...

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Diversification Or Diversion?

When offering too many services affects company growth Pest control operators and other entrepreneurs often begin to weigh a common question after they have been in business for a while: Should I diversify my services? The question can arise for an array of reasons, both healthy and unhealthy, said Bill Cowley, co-owner of Cowleys Pest Services in Farmingdale, New Jersey. ...

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Managing Rapid Growth

Tips from Three Owners Who Have Been There Entrepreneurs take pride in seeing their businesses grow, but sometimes the growth may be so rapid that they feel as if “they are drinking from a firehose.” It is easy to be overwhelmed, but three NPMA members share some lessons learned during their periods of rapid growth to help other members benefit ...

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Battling Bed Bugs

PMPs get creative in the fight against these prevalent pests Bed bug infestations continue to be one of the greatest challenges for the pest management industry. According to an NPMA survey, nearly 97% of pest professionals have treated bed bugs in the past year, and 66% say the prevalence of these problematic pests is on the rise. While the majority ...

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Staying Connected

Strengthening your company culture and onboarding practices while working remotely John Myers, President and CEO of Rentokil North America, had a bit of a head start when the pandemic forced many of his workers home. About six years ago, his company moved its email, calendar and contact platforms to Google because of the “ability to share documents and collaborate at ...

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Tips for Managing a Fleet During Civil Unrest

As riots broke out in Minneapolis, Los Angeles, Atlanta, New York and many other cities, including rural locations throughout the United States, images of violence, looting and vandalism were highlighted by the national press. Property Claim Services (PCS) has provided an early estimate that the Minneapolis riots damaged 400 businesses and could exceed $500 million in insurance losses. Twenty states ...

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On the Safe Side

Amidst a pandemic, communicating safety procedures to both employees and clients is increasingly important. Travis Aggson, ACE, Executive Vice President and associate certified entomologist at American Pest Management Inc., was at the airport returning home to Kansas from NPMA’s Legislative Day. The President came on television announcing a halt to all international flights. The goal was to stop the spread of ...

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Best Practices for Pest Control Fleet Managers

Your business does not have to be in long haul trucking to be open to fleet risk. If your pest control company has technicians operating vehicles for business, then you are open to accidents and the misfortune that follows them. With over 6 million accidents occurring on the road each year, commercial vehicles most commonly get into an accident when ...

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