Business Tools

Win Clients and Talent with Trust

Customers are more likely to do business with a company they trust. Teams are more efficient when working with people they can trust. One of the ways that companies prove they are trustworthy to customers and employees alike is to earn credentials from a third-party organization. QualityPro sets the standards of excellence for professional pest management companies and their employees ...

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How to Navigate the Murky Waters of Online Review Sites

Take a moment to think about your last big purchase. Did you turn to Yelp, Google or another online review site to check the “star” rating for the product or service provider? Did you scroll though reviews posted by previous buyers for feedback and firsthand experiences? I know that I find myself visiting review sites all the time to aid ...

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Sales Fails: Steer Clear of These Fatal Sales Management Mistakes

There’s no question that sales managers have a demanding job. From recruiting top notch sales professionals and training new employees to creating an effective pay structure and tapping into powerful tech tools, sales leaders carry a heavy burden. To add to that intense career pressure, a sales manager’s performance can make or break a business. In fact, one study shows ...

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Get Cultured: 5 Ways to Create and Cultivate a Winning Company Culture

What kind of culture have you created for your pest control company? For that matter, what does “company culture” even mean? According to Entrepreneur.com, company culture is defined as, “a blend of the values, beliefs, taboos, symbols, rituals and myths all companies develop over time.” It’s basically your company’s unique personality, which includes your overall mission, principles and work environment. ...

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Two Prerequisites to Managing Small Business Growth

According to United States Census Bureau employment data from 2014, of the 6,795,015 small businesses with employees, 2,894,288 have four or less employees. Some stay that small by design, while others may not have grown because they don’t know how to expand their businesses effectively. Growth, if not managed properly, can lead to lack of control over core aspects of ...

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Safety First

Take a moment to think about someone you know whose life has been impacted by a preventable accident at work. Maybe it’s a family member, a friend, a colleague or even yourself. Also consider that person’s employer—the cost of insurance, the cost of a person missing work, and above all, the feeling of responsibility for the health and happiness of ...

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Gearing Up for Legislative Day

This March, NPMA members will climb Capitol Hill in Washington DC—and this isn’t just a field trip. What’s the occasion? It’s called Legislative Day, and it’s one of the most important events of the year for the National Pest Management Association. This is when pest management professionals have the golden opportunity to meet with their members of Congress to discuss ...

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Do’s and Don’ts of Customer Relations

Loyal customers are key to growing your pest control business. To earn loyalty, build trust. To build trust, meet or exceed expectations in every interaction your company has. Successful companies plan their customers’ experience as carefully as they do their service protocols. QualityPro helps growing companies stay focused on consumer relations through its consumer relations standards and sample company policies. ...

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Announcing NPMA’s New Resource Center: www.npmapestworld.org/resource-center

NPMA’s Resource Center provides a vast array of up-to-the-minute technical and business management resources specifically developed for the pest management industry and designed to help your company succeed. We’ve curated our online resources and created an easy-to-navigate section within our website to help you easily find the information you need. The Resource Center is broken down into the following areas: ...

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What Customers Want

As a seasoned veteran in the pest management industry, you know exactly what your customers want…right? Not necessarily. If you assume your customers desire nothing more than a bug-free home, think again. “Customers don’t just want ants out of their kitchen,” explains Rick DeDonato, marketing director for Royal Pest Solutions in New Castle, Delaware. “They want to know you care ...

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