Business Tools

Utilizing Your Unique Qualifications to Grow Your Pest Management Business

With sectors of the U.S. pest management industry approaching $9 million in revenue, there is plenty of opportunity for growth for pest management companies. The industry has challenges, including staffing the business and gaining new customers, but there are many tips for companies to ensure they are poised for growth. Successful companies typically have strong websites where customers and prospective employees ...

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Tips to Strategically Growing Your Business

The U.S. Small Business Association estimates there are 30.2 million small businesses in America, and in a competitive industry like pest control, the pressure is on to expand and grow operations each and every year. If a company does this too quickly, however, the ramifications are sometimes impossible to recover from. While the idea of growing quickly may be enticing, ...

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3 Case Studies Managing A Business During Rapid Growth

Everyone knows the phrase or a variation of the phrase: “Be careful what you wish for, lest it come true.” The reality of thinking carefully about what you want and being prepared to have the wish come true applies in all areas of life—including owning a pest control company. It is normal for a business owner to wish for the company ...

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The Importance of Consistent Branding

When a company is in the early stages of development, there are so many questions asked. Where will the company operate? Who will the company hire? Who will help the company raise the capital needed to get it off the ground? But here’s one of the most important questions that is often glossed over: What is the branding of the ...

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Will You Answer the Call

More and more Americans are becoming infected with diseases spread by pests of public health importance. Between 2004 and 2016, disease cases from mosquitoes, ticks and fleas grew three-fold, and nine new germs spread by bites from these infected pests were discovered or introduced in the United States, according to a May 2018 report released by the Centers for Disease Control ...

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The Importance of Third-Party Employment Practices Liability Insurance For Your Business

In our increasingly litigious society, the threat of a lawsuit hangs over every business transaction, large or small. Like most businesses, pest control companies of any size are vulnerable to claims brought by either their employees, former employees, or potential employees. Even companies who adhere to the law at all times are likely be sued by an aggrieved employee or ...

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The ABCs of CRMs

In some industries, the idea of running a business without a heavy reliance on Customer Relationship Management (CRM) technology would be a risky endeavor. In pest management, however, the strategic use of such systems could still help a company pull ahead as a market leader. Back in the spring, Emilio Polce, president of Ecochoice Termite & Pest Control, LLC, in Vernon, ...

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Constructive Criticism

American author and management expert Ken Blanchard once said, “Feedback is the breakfast of champions.” These wise words certainly hold true for every service business, particularly those in the pest management world. Without feedback, pest control leaders would have no way of knowing if their customers are happy with their service. And it’s no secret that customer satisfaction is key ...

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Good Relation ships Lead to Customer Retention

It costs five times as much to recruit a new customer than to retain an existing customer, according to some studies.1 Unfortunately, companies that want to grow develop comprehensive plans to attract new customers and spend less time on keeping current customers happy. It is natural for an owner to focus on finding new customers when trying to grow a business, ...

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Planning for Growth

“If you fail to plan, you are planning to fail.” This sage advice from Benjamin Franklin is true for all sizes of business in all industries, but too often, the business planning that occurs does not always position the business for growth in the most effective manner. “I believe most medium to large pest management companies do have a strategic ...

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