Hiring & Training

Open For Business

NPMA’s Workforce Development Program launches new member website With 260 employees serving 17 counties in North Carolina, Terminix Triad has grown by leaps and bounds since the family-owned business opened in 1932. But like many businesses, it’s currently experiencing growing pains. Juanita Ellis, vice president for human resources and business strategy, said Terminix Triad would like to hire 20 additional ...

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Advancing Diversity, Equity and Inclusion

Ensure your company culture and hiring practices send a clear message of inclusion Had it not been overshadowed by COVID, 2020 and 2021 might have been seen as the era of diversity and inclusion. While it may not have gotten the headlines of the pandemic, these related workforce issues created opportunities and expectations for companies in any field—and pest management ...

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Calling All Job Candidates

NPMA’s Workforce Development Program provides a wealth of resources for job seekers and employers Andrew Richardson was 21 and had just returned from a two-year mission in Brazil when a friend told him about a job opportunity in a field he had never considered—pest control. Fast forward 20 years, and Richardson is the founder and chief executive of Edge Pest ...

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NPMA Initiative Promotes Industry as Excellent Career Choice

“Finding good employees” is at the top of almost every pest management professional’s list of most challenging aspects of running a business. As companies grow or as employees come and go, some owners and managers may have days when they believe that all they do is hire and train new employees. Don’t expect things to dramatically improve in the next 10 ...

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Women are a Natural Fit in the Pest Management Industry

When good employees are hard to find, don’t forget to recruit women Few 11-year-old girls write a list of their life goals and even fewer list their top goal as working in the family pest control business. In fact, Stacy O’Reilly, owner of Plunkett’s Pest Control, may be the only 11-year-old girl to have set her sights on running a ...

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Staying Connected

Strengthening your company culture and onboarding practices while working remotely John Myers, President and CEO of Rentokil North America, had a bit of a head start when the pandemic forced many of his workers home. About six years ago, his company moved its email, calendar and contact platforms to Google because of the “ability to share documents and collaborate at ...

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Keys To An Effective Employee Handbook

An employee handbook is a critical HR tool for every pest management company, but too often the development of the handbook is seen as a cumbersome project that takes up time that could be used to build the business.However, the lack of an employee handbook could end up creating more costs for your business in claims against your company or loss ...

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Employee Train

The very idea of “training” can introduce eye rolls, glances at watches and anxiety about additional information needing to be learned. But what if the focus could be on opportunity, continued growth and the creation of culture instead? Sure, there are the modules of requisite onboarding, and lessons to be learned along the way to certification and performing a particular job. ...

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Exterminate the Risk of Distracted Driving From Your Pest Control Operation

Statistics show that more than 40,000 people were victims of motor vehicle fatalities in 2017, with distracted driving as a major contributor. Although April is Distracted Driving Awareness Month, it’s always a good time to focus on fleet safety for your pest control operation. As a business owner, it’s critical to identify potential risk exposures proactively in order to mitigate ...

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Hiring, Training and Retaining Talent in 2019

In the pest management industry, employees are arguably a company’s greatest asset. Hiring and retaining strong talent is a challenge, especially for those who do not have a human resources background. QualityPro is here to help make the process easier by spelling out the important steps of the hiring process and providing resources to assist. With QualityPro, I hope you ...

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