Hiring & Training

Win Clients and Talent with Trust

Customers are more likely to do business with a company they trust. Teams are more efficient when working with people they can trust. One of the ways that companies prove they are trustworthy to customers and employees alike is to earn credentials from a third-party organization. QualityPro sets the standards of excellence for professional pest management companies and their employees ...

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Reputation Matters: Positive Employee Reviews Aid Online Recruiting Efforts

Any company’s hiring process should give a hiring manager all the information he needs to assess a job applicant, but in today’s employment market, where the competition for qualified candidates can be intense, the job applicant isn’t the only one being put under a microscope. Leila Haas, the director of human resources for Sprague Pest Solutions, said it’s becoming more ...

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Reaching Out to Millennials

Millennials are the largest group of homebuyers, according to Ellie Mae, a software company that analyzes mortgage data. According to the company, millennials represented almost 45 percent of all purchase loans—an increase from 42 percent in January 2016. But what does this new group of homeowners mean to pest management companies? Why should they pay special attention to millennials? “Millennials are ...

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Employment Law 101

As a small or medium business in the U.S., there’s a 12 percent chance your company will be hit with an employment claim – and depending on the state where you do business, the odds may be even higher. For instance, global specialist insurer Hiscox found that California businesses are 40 percent more likely to be involved in an employee ...

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How to Fire an Employee Legally and Fairly

In an ideal world, every employee would be a perfect, productive fit – and you’d never have to let someone “go” for missing the mark or violating the rules. But we know that’s not realistic. No matter how careful you are when hiring and growing your workforce, you’re bound to encounter difficult situations that ultimately lead to termination. Today, it’s ...

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Staffing Challenges as a Pest Management Business Grows

Plan carefully and communicate well to retain key employees during growth Staffing a pest management service is always a challenge, and the challenges multiply when the business is growing. Determining at what point more employees are needed is both an art and a science. There’s the science of cost: Does the amount of new business cover the cost of a ...

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The HR Department of the New Millennium

Four Skills to Compete in the New Hiring Landscape Throughout the last decade it has become painfully apparent that while most CEOs recognize there is a drastic talent optimization problem, they have absolutely no idea how to fix it, nor the time to take it on alone. Most CEOs address people and workforce issues like a hot potato—they want it off ...

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The Cost of Poor Performance

Why Failing to Train your Employees Costs A lot More Than You Think Many people have heard this story, which has become a legend in the training industry… A CEO and department head were having a brief conversation after their monthly strategy meeting, where the main focus was on employee training. The CEO said, “What if we spend all this ...

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The Potential in Credentials

“Regulation is essential to protect society and its members; but regulation need not be accomplished solely by federal, state and local governmental agencies.” This line from Jerald Jacobs’ Certification and Accreditation Law Handbook hints at the power and potential in our industry’s credentialing organization—QualityPro. QualityPro has led the industry for the last 13 years, proving that pest management professionals have the ...

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PestVets

As U.S. Congressman Jeff Miller once said, “The willingness of America’s veterans to sacrifice for our country has earned them our lasting gratitude.” A few patriotic National Pest Management Association members must have had this in mind when they dreamed up PestVets. In late 2014, these NPMA members approached the association’s board about creating a special veteran’s group. They imagined ...

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