Hiring & Training

Employment Law 101

As a small or medium business in the U.S., there’s a 12 percent chance your company will be hit with an employment claim – and depending on the state where you do business, the odds may be even higher. For instance, global specialist insurer Hiscox found that California businesses are 40 percent more likely to be involved in an employee ...

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How to Fire an Employee Legally and Fairly

In an ideal world, every employee would be a perfect, productive fit – and you’d never have to let someone “go” for missing the mark or violating the rules. But we know that’s not realistic. No matter how careful you are when hiring and growing your workforce, you’re bound to encounter difficult situations that ultimately lead to termination. Today, it’s ...

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Staffing Challenges as a Pest Management Business Grows

Plan carefully and communicate well to retain key employees during growth Staffing a pest management service is always a challenge, and the challenges multiply when the business is growing. Determining at what point more employees are needed is both an art and a science. There’s the science of cost: Does the amount of new business cover the cost of a ...

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The HR Department of the New Millennium

Four Skills to Compete in the New Hiring Landscape Throughout the last decade it has become painfully apparent that while most CEOs recognize there is a drastic talent optimization problem, they have absolutely no idea how to fix it, nor the time to take it on alone. Most CEOs address people and workforce issues like a hot potato—they want it off ...

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The Cost of Poor Performance

Why Failing to Train your Employees Costs A lot More Than You Think Many people have heard this story, which has become a legend in the training industry… A CEO and department head were having a brief conversation after their monthly strategy meeting, where the main focus was on employee training. The CEO said, “What if we spend all this ...

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The Potential in Credentials

“Regulation is essential to protect society and its members; but regulation need not be accomplished solely by federal, state and local governmental agencies.” This line from Jerald Jacobs’ Certification and Accreditation Law Handbook hints at the power and potential in our industry’s credentialing organization—QualityPro. QualityPro has led the industry for the last 13 years, proving that pest management professionals have the ...

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PestVets

As U.S. Congressman Jeff Miller once said, “The willingness of America’s veterans to sacrifice for our country has earned them our lasting gratitude.” A few patriotic National Pest Management Association members must have had this in mind when they dreamed up PestVets. In late 2014, these NPMA members approached the association’s board about creating a special veteran’s group. They imagined ...

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Managing Generations

How can you successfully manage Baby Boomers, Gen Xers, Millennials and Generation Z? PestWorld talks to three different generations on how they bridge the gap. Ask a group what it’s like to work with a certain gender or race, and the room will fall silent. But ask about working with Gen Xers or Millennials? The air will come alive with ...

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Recruiting 101

When it comes to recruiting potential employees to the pest management industry, Jenni Shook takes a targeted approach. “Unemployment rates are the lowest since 2008 and people have a choice in employers,” said Shook, vice president of human resources for McCloud Services and a frequent presenter on human resources issues at NPMA events. “So they’re looking for the cultures of ...

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Four Less-Obvious Tips to Attract and Retain Top Talent

In today’s job environment, competition for top pest control professionals can be steep. Many companies offer appealing compensation and benefits packages to attract and keep the best candidates. It’s a step in the right direction, but not necessarily enough. To build a strong team of exceptional professionals who will stay with your company for the long-term—instead of leaving within the ...

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