Regulations

Wage Compression: A Question of Balance

More than ever, companies are changing how they pay people. These changes are prompted by the need to recruit, but they impact the entire company. Wage compression poses both a recruitment and a retention challenge. Failure to move along with market trends limits a company’s ability to recruit new talent. But swinging too far to attract people can make it ...

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Connecting Policy Makers and the Industry

When you think of public policy, you probably do not think of technology (outside of perhaps email). Politics is very focused on relationships, after all—whether someone knows a Senator or whether they have the cell phone of a key staffer. Those relationships are incredibly important, but especially in the post-COVID world of Zoom, Teams and GoToWebinar, technology has become incredibly ...

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Form I-9: The Employment Eligibility Verification Form

QualityPro’s recently unveiled Version 6 (V6) came with some exciting updates to the program. Accreditation is not only intended for established companies but for younger companies trying to build a brand as well. Our program is designed to outline best practices for all businesses, and make sure that those best practices are codified and standardized. Through the standards, companies are ...

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Training Best Practices to Build Success

If the past few years have taught us anything, it’s the resiliency of the pest management industry, and the importance of solid training practices. We’ve seen QualityPro companies thrive during complicated circumstances by holding to the same battle-tested standards of excellence that have marked our program from the beginning. As we move into the new year, we sat down with ...

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State Policy Affairs Representative (SPAR) Program Holds First Virtual Meeting of the Year

The SPAR program kicked off its first virtual meeting of 2022 on January 6th, as the industry must contend with at least 443 pieces of legislation carried over from 2021 in all 50 states—and the number of bills will likely double to close to 900 by the end of the two-year session. SPARs serve as liaisons between NPMA and state ...

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State Legislative Review and Forecast

Threats to the structural pest management industry are more present than ever. With each passing year, the opposition is more organized. Anti-industry legislation continues to multiply in state legislatures. Statewide pesticide bans, local governments regulating pesticides and landlord-tenant bed bug legislation all have the potential to make or break your business. But the industry has never been more ready to tackle ...

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Congressional Look Ahead: Challenges and Opportunities

With 2021 in the history books and the 2022 midterm elections fast upon us, it’s a great time to reflect on the challenges and opportunities ahead. Our industry is gearing up for the largest coordinated policy push we have ever done, and we need every voice in the industry unified to help us affect change in DC over the next ...

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Customer Service at the Core

Want your company to stand out from the rest? Ensure customer service is part of the foundation of every role in your company. In a service industry like ours, the only thing that matters is that we’ve made our customer’s life easier. As we remind all QualityPro technicians in the first chapter of the training manual, two-thirds of customers who ...

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Mandatory Vaccinations

Should you require your employees to get a COVID-19 vaccination?   Let’s get the big question out of the way first: Can an employer mandate that employees be vaccinated against the COVID-19 virus? Sandy Seay, who is retained by NPMA to provide human resources management for member companies, offers an unequivocal “yes.” “It is perfectly permissible to require employees to ...

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Should You Ask Applicants for their Salary History?

QualityPro’s goal has always been to set companies up for success at the highest level of professionalism within the pest management industry. Part of this process is making sure that accredited companies always have the most up-to-date information for their office management and hiring practices. In the past, we’ve touched base on cannabis legalization and what that means for QualityPro’s ...

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