Technology

6 Ways to Leverage Technology Across Your Business

When pest control operators (PCOs) think of business technology, they may think about their company’s website, or their team’s cell phones or their email system. But in 2018, the plethora of technology solutions available can support and enhance nearly every area of a PCO’s business. The right technology used the right way can boost customer service, employee satisfaction, safety, sales ...

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Surviving a Technology Conversion

Technology conversion. Utter these two simple words, and you’ll send employees running for the hills. It’s no secret that incorporating new technology can be incredibly frustrating—both for pest management leaders and their staff members. Even so, there are boundless benefits to adopting the latest and greatest operating systems, devices and software. “It’s definitely one of the best ways to grow ...

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Smart Homes, Smart Pest Management

The automated home that maintains a consistent comfortable temperature, cleans the floors, turns ovens on or off, and makes coffee in the morning offers conveniences that make everyone’s lives easier. The same home that provides automated smoke and fire detection as well as security systems with cameras that the homeowner can view via a smartphone while away from the house ...

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Tech Training: Go Big or Go Home

Businesses across the globe, including many pest management companies, are spending more on technology every year. In 2015 alone, small business technology investments skyrocketed by 50 percent, according to Microsoft. Why are companies doubling down on technology? Because when businesses bet on the right tech tools, the payout can be huge. “For Sprague, we really pride ourselves on innovation,” emphasizes ...

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How to Make the Most Out of Your Facebook Presence

Long gone are the days when Facebook was simply a place to connect with college classmates, and then to socialize and share photos with friends and family. Today, Facebook has morphed into a diverse social media platform where you can consume daily news, watch videos, interact with brands and companies, ask for recommendations, share memories, go live and connect with ...

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The Cost of a Data Breach Could Put Your Pest Control Operation Out of Business

In May 2017, 99 countries were hit with a widespread cyberattack known as WannaCry, which took advantage of a glitch in Microsoft’s Windows security. The ransomware locked the victims’ computers and demanded a ransom payment within six hours of infection, with periodic increases to that initial demand. This attack caused significant financial damage to companies and frustration for users. Many ...

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Cyberattacks Cost Small Businesses More Than Money

Cyberattacks of all types are on the rise, according to the 2017 Annual Cybersecurity Report from Cisco, and when businesses get hacked, they stand to lose much more than just money. How are cyber crooks getting in? While highly complex cyberattacks are increasing, the Cisco report notes that “classic” attacks are on the rise as well. For example, adware that ...

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Is Your Data at Risk?

A record 1,093 data breaches affected U.S. companies and government agencies in 2016, a 40 percent increase from 2015. While a pest management company owner might not think the company’s data is a target for cybercriminals because credit card or financial information on customers is not stored or because they are small businesses, the reality is that all businesses are ...

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The Magic of Business Automation

Famed science fiction author Arthur C. Clarke once wrote, “Any sufficiently advanced technology is equivalent to magic.” While he likely wasn’t referring to business automation, technological advances have proven to be quite magical for companies across all industries. In fact, studies show that small businesses that invest in technology have a higher chance of success. Perhaps that’s why companies across ...

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Adding Technology to Your Business

If you want to understand how using technology can enhance your pest management company’s operations, you can learn a lot from the experiences of two members of NPMA’s Technology Committee. Adam Witt, president of Pittsburgh-based Witt Pest Management, says his company uses specialized software to improve customer experience. For example, Witt sends out an appointment confirmation with a photo of ...

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