Search Results for: QualityPro

The National Pest Management Association (NPMA) Announces a Series of Promotions

Continued growth of the Association provides opportunities for new roles for key staff members The National Pest Management Association (NPMA) recently announced a series of internal promotions. Dominique Stumpf, NPMA’s chief executive officer said promoting team members from within is a key part of their culture. “Recognizing leadership qualities and tenure, as well as strong relationships with our members and ...

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NPMA Releases 2017 Annual Report

The National Pest Management Association (NPMA) released its flagship report, The Future is Bright: 2017 Annual Report, this week. The report chronicles the successes of the industry within the past year, promising a very bright outlook for the future. “Our members are the face of our industry,” said NPMA CEO Dominique Stumpf. “Our industry is thriving, and what they do ...

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3 Reasons to Make the Switch from Paper to Digital Recordkeeping

Take a moment to think back to the days before the Internet and email existed. It was a time when all business operations were done by hand. Employee attendance was tracked using traditional punch clocks or sign-in sheets. Customer communication was handled by picking up a landline phone or sending a handwritten letter. Personnel records were managed using lots of ...

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Membership Alert: Important Information Regarding Illegal and Fraudulent Solicitations to NPMA Members

By now many of you may be aware of an organization that is soliciting NPMA members under the name “National Pest Management Professional Association” or “NPMPA”. I wanted to take a moment to provide an update on this entity’s fraudulent activities and the proactive steps we are currently taking to remedy the situation. The “National Pest Management Association®” is a ...

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Win Clients and Talent with Trust

Customers are more likely to do business with a company they trust. Teams are more efficient when working with people they can trust. One of the ways that companies prove they are trustworthy to customers and employees alike is to earn credentials from a third-party organization. QualityPro sets the standards of excellence for professional pest management companies and their employees ...

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Safety First

Take a moment to think about someone you know whose life has been impacted by a preventable accident at work. Maybe it’s a family member, a friend, a colleague or even yourself. Also consider that person’s employer—the cost of insurance, the cost of a person missing work, and above all, the feeling of responsibility for the health and happiness of ...

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Do’s and Don’ts of Customer Relations

Loyal customers are key to growing your pest control business. To earn loyalty, build trust. To build trust, meet or exceed expectations in every interaction your company has. Successful companies plan their customers’ experience as carefully as they do their service protocols. QualityPro helps growing companies stay focused on consumer relations through its consumer relations standards and sample company policies. ...

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Announcing NPMA’s New Resource Center: www.npmapestworld.org/resource-center

NPMA’s Resource Center provides a vast array of up-to-the-minute technical and business management resources specifically developed for the pest management industry and designed to help your company succeed. We’ve curated our online resources and created an easy-to-navigate section within our website to help you easily find the information you need. The Resource Center is broken down into the following areas: ...

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NPMA Announces Strategic Partnership Program

The National Pest Management Association (NPMA) announced this week the creation of its Strategic Partnership program, designed to provide companies that promote the association’s strategic initiatives, to include education, advocacy, and market outreach, the opportunities to align themselves with NPMA and its work on behalf of the pest management association. “BASF, Bayer Environmental, Dow AgroSciences, FMC and Syngenta have been significant ...

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Calibrating Your Business Operations

Nothing can ruin a perfectly good day like an employee issue. Hiring, managing and maintaining the health and safety of your team are at the core of your business. Conduct a routine check of your operations to ensure your team is operating according to industry standards. Don’t spend your precious time scouring the internet trying to learn what policies and ...

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