Nothing can ruin a perfectly good day like an employee issue. Hiring, managing and maintaining the health and safety of your team are at the core of your business. Conduct a routine check of your operations to ensure your team is operating according to industry standards. Don’t spend your precious time scouring the internet trying to learn what policies and ...

Plan carefully and communicate well to retain key employees during growth Staffing a pest management service is always a challenge, and the challenges multiply when the business is growing. Determining at what point more employees are needed is both an art and a science. There’s the science of cost: Does the amount of new business cover the cost of a ...

Smart strategies for increasing profitability When you think about business growth, what’s the first thing that comes to mind? If you’re like most business leaders, it’s probably profits. After all, without a healthy amount of revenue, a business will not survive for very long. In fact, 82 percent of businesses that fail crash and burn due to cash flow problems, ...

Ten tips to grow your confidence as a leader General Douglas MacArthur once said, “A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others.” Like all great leaders, MacArthur recognized confidence is a cornerstone of effective leadership. This is certainly true when it comes to ...

One of the most significant leadership skills you need to develop is your confidence. It is an essential core leadership competency. Confidence allows you to have impact far beyond your title or level within your organization. Building your confidence requires a disciplined focus on seeking and accepting bold opportunities to help you reach for higher rungs of influence and impact. ...

I’m sure you’ve heard the old adage that time is money. This advice is often credited to Benjamin Franklin, and quite frankly, I agree with him. If time is money, then it is imperative to make every second count—whether it be in terms of company productivity or simply in making good and lasting impressions with customers. It is also said ...

It happens to the best of us, and no matter how hard you try, it may happen to you too. Sooner or later, a dissatisfied customer will post a negative review of your business on the internet. If the complaint is off-base, it can be maddening. But before you log on and return fire, step away from the keyboard and ...

There are many situations in which a technician or office employee may drive their personal vehicle to perform a business related task or activity: a technician may use their own vehicle to service clients, an employee might use their own auto to pick up the mail, visit the bank or run errands for the office, or you may rent a ...

In November, more than 18,000 real estate professionals came together in Orlando, FL for the National Association of REALTORS® (NAR) Conference and Expo. NPMA’s Director of Certification, Allie Allen, was there to learn how our industries can synergize. Popular topics include WDI inspections, referrals, and the role that pest control plays in a green home. Inspections Are Essential, But Rules ...

Being an entrepreneur is one of the most challenging—and potentially rewarding— career paths that anyone can choose to take. Indeed, most businesses fail within their first five years, and most of the successful entrepreneurs have had to fail at least once before eventually succeeding. I’ve been an entrepreneur for more than 50 years, running my own law firm, poetry journal ...